 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
How do I start booking online?
Do I need to submit a profile?
How do I change my profile information?
How do I book a reservation?
How do I change or add to a reservation?
Can I cancel a reservation after making it?
If I change my choice of flight times after I've booked it will there be a charge?
Can I book a car-only or hotel-only reservation?
If I go to the same destination often, is there an easy way to rebook the reservation?
What do I do if I want a paper ticket?
How do I get a copy of my itinerary?
How do I use an old ticket that was non-refundable?
How do I use Frequent Flyer or other discount coupons to pay for the trip?
What is the difference between an assisted and an unassisted online booking?
Can the 24 hour emergency helpline assist me with
ResAssist bookings?
Are there times when I shouldn't use ResAssist?
Can I allow someone else to make reservations for me?
Is there a Teplis agent assigned to assist travelers using ResAssist?
|
|
|
|
How do I start booking online? |
|
|
|
All you need to book online is a Member ID and Password. (That's assuming
your company has a ResAssist account with Teplis Travel. If they don't, have your travel manager contact your Teplis representative.) When your company began using ResAssist you should have received instructions on how to Log In to ResAssist the first time and create a Member ID and
Password. If you have any questions you can contact Teplis Travel's Online Booking Coordinator, Joannie Fisher joannief@teplis.com and she can show you how to get set up. |
|
|
|
Do I need to submit a profile? |
|
|
|
If you submitted a profile to Teplis when service began, probably not. (When you sign in for the
first time check your Profile to make sure it is exactly how you want it to be, and contains all your frequent flyer numbers, preferences, etc.) If your company is a new client and is just
beginning to use ResAssist then you may need to input this information yourself the first time you use the online booking tool. |
|
|
|
How do I change my profile information? |
|
|
|
If you want to change or add to your profile from the Main Menu
page (once you've logged in) look under the Traveler tab and click on "View or Edit Traveler Profile". For more information about submitting profile information, click here. |
|
|
|
How do I book a reservation? |
|
|
|
To begin booking, from the Main Menu page under the Reservations
tab click on "Start a New Trip" which will take you to the Booking Options page.
Tip - It's easier to book the air portion of your trip first. ResAssist
will use your flight dates and times to pre-populate your car and hotel pages, saving you a lot of time. Also you may choose to adjust your travel plans based on the fare information you find, so always book your airline tickets first.
The steps you take to book are fairly simple and easy to follow. In case you have any unanswered questions
we have prepared a step-by-step guide to making a reservation. To go through the guide, click here. |
|
|
|
How do I change or add to a reservation? Can I cancel a reservation after making it? |
|
|
|
You can change a car or hotel reservation yourself in ResAssist
right up until departure time. (Please note some hotels have more restrictive cancellation policies than others. Check the "Rules" as given in the itinerary.)
Airline tickets are slightly different. If the reservation hasn't been ticketed, you can cancel it by pulling up the itinerary and
clicking on the "Modify Trip" icon. However if you have chosen the "Submit for Purchase" icon you must contact your Teplis Agent to cancel or modify. We can void any ticket up until
the end of the following business day. If it is too late to void the ticket, you can still change it (or get a refund if it was a refundable fare) but once again you will have to call your Teplis
agent, and of course the particular airline's exchange policies must be considered. If you must change a reservation after-hours please contact our Emergency Hotline at 800-876-4842.
The bottom line is: you can easily add, change or delete car & hotel sections of your reservation, but once you've
purchased an airfare on the system you will have to speak with an agent to change it. |
|
|
|
If I change my choice of flight times after I've booked it, will there be a charge? |
|
|
|
If you have not chosen the "Submit for Purchase" option and the reservation has not
been ticketed, you can access the itinerary and either cancel or change it. If you have Submitted for Purchase, we can void
any ticket up until the end of the following business day, and then issue you a new ticket, saving you the airline change fee. If it is too late to void it, you can still change
the ticket (or get a refund
if it was a refundable fare) but you will most likely have a $100 change fee. Please note – for any adjustments after the ticket has been issued, you must contact your Teplis Travel Agent.
|
|
|
|
Can I book a car-only or hotel-only reservation? |
|
|
|
Yes. From the Booking Options
page choose "Add Car" or "Add Hotel". If you need to book both, you will have the option to add the other once the first reservation is completed. |
|
|
|
If I go to the same destination often, is there an easy way to rebook the reservation? |
|
|
Yes.
Once you have confirmed your trip once, click on the "Save as a Repeat Trip" icon. For a detailed explanation about
how Trip Templates work, click here. |
|
|
|
What do I do if I want a paper ticket? |
|
|
|
When you click on the "Submit for Purchase" icon a confirmation page will allow you to
review your details. At the bottom of this page there is a box for "Special Handling Instructions". You may advise the Teplis Agent about upgrades, remind them of special seating requests, ask
for a paper ticket, or request next-day air delivery of your tickets. Keep in mind, there may be an additional charge for paper tickets or special delivery. |
|
|
|
How can I get a copy of my itinerary? |
|
|
|
Click "View or Edit An Existing Trip" under Reservations on the
Main Menu. Click the name of the trip that you want to see. With the itinerary or "More Detail" displayed, select "File", then "Print" from your browser's menu
bar or click your browser's Print
button. The "More Detail" version, displayed over the itinerary, deciphers the travel codes for you (i.e., Delta instead of DL, New Orleans instead of MSY). |
|
|
|
How do I use an old ticket that was non-refundable? |
|
|
|
Let your agent know when you have unused tickets. Either click "Email Agent",
which you can find at the bottom of most pages, or click "Add Note to Agent" when you submit a reservation for ticketing. In all cases, your agent must
have the unused ticket before issuing a new ticket to determine if you can use it again, to process the new ticket, and to see what rules and/or penalties apply to both the unused ticket and the new ticket.
|
|
|
|
How do I use Frequent Flyer or other discount coupons to pay for the trip?
|
|
|
|
Let your agent know when you have coupons you want to use for reservations by clicking "Email Agent",
which you can find on most of the Reservations pages. Make sure you are aware of the coupon's restrictions. Many coupons require you to notify the airline that you are using a coupon at the time of flight confirmation, and currently the system cannot issue upgrade coupons. In all cases, your agent needs to see the coupon before processing your tickets to ensure proper use.
|
|
|
|
What is the difference between an assisted and an unassisted online booking? |
|
|
|
An unassisted online booking is when you make a reservation on ResAssist
without any assistance from a Teplis agent. An assisted online booking is when you make an online booking then have to call to get assistance, such as changing a flight time after ticketing, or to ask for help in selecting a hotel. Service plans vary, so this may or may not make a difference in how your company is billed for our service.
|
|
|
|
Can the 24 hour emergency helpline assist me with ResAssist bookings?
|
|
|
|
Yes. Our after hours Travel Helpline agents can provide customer service for all reservations made on ResAssist. |
|
|
|
Are there times when I shouldn't use ResAssist? |
|
|
|
We don't advise using ResAssist
for complicated, international itineraries. It's a great tool for repeat itineraries to familiar destinations. If you've never been to a particular city, or if you find a price that seems overly expensive, it might pay to let your Teplis agent take a look at the options. Our agents have an average of ten years experience and they often know how to steer you around expensive situations by using alternative routes, or by adjusting your arrival and departure times.
|
|
|
|
Can I allow someone else to make reservations for me? |
|
|
|
If
you have someone else make reservations for you, add that person's login to your profile. Click View or Edit Traveler Profile under Traveler on the Main Menu. Click Travel Settings.
Enter the login IDs of the people you want to make reservations for you in the "Add Travel Planners" box. Click Save Changes at the bottom of the page. |
|
|
|
Is there a Teplis agent assigned to assist travelers using ResAssist?
|
|
|
|
Yes. Teplis has a ResAssist specialist who can assist you with any issue relating to our online booking program. Her name is Joannie Fisher
and you can reach her at 678-420-2565. You can also e-mail her at
joannief@teplis.com. |
|
|
|
Top of Page
Teplis Travel Home Page |
|
|
|
|
|
