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How do I start booking online?
Do I need to submit a profile?
How do I change my profile information?
How do I book a reservation?
How do I change or add to a reservation?
Can I cancel a reservation after making it?
If I change my choice of flight times after I've booked it will there be a charge?
Can I book a car-only or hotel-only reservation?
If I go to the same destination often, is there an easy way to rebook the reservation?
What do I do if I want a paper ticket?
How do I get a copy of my itinerary?
How do I use an old ticket that was non-refundable?
How do I use Frequent Flyer or other discount coupons to pay for the trip?
What is the difference between an assisted and an unassisted online booking?
Can the 24 hour emergency helpline assist me with ResX bookings?
Should I use ResX to book international travel?
Can I allow someone else to make reservations for me?
Is there a Teplis agent assigned to assist travelers using ResX?
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How do I start booking online? |
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All you need to book online is a Member ID and Password. (That's assuming
your company has a ResX account with Teplis Travel. If they don't, have your travel manager contact your Teplis sales representative.) When your company began using ResX you should have received
instructions on how to register and create a Member ID and Password. If you have any questions you can contact our ResX support department at 678-420-2530, toll-free outside Atlanta at
866-339-9366 or by e-mail at resxsupport@teplis.com and we can show you how to get set up. |
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Do I need to submit a profile? |
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Unless instructed otherwise you will need to submit your profile online at the ResX site the first
time you use the program. To make this process easier gather together all your frequent flyer account numbers and frequent hotel and rental car account numbers before beginning. You will also
need your corporate (or personal) credit card information as well. |
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How do I change my profile information? |
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Click on "profile" in the upper right hand corner of page. This will take you
to the "Personal information page". You can then click on any of the 7 pages: Personal Information, Travel Preferences, Membership Numbers, Display Options, Billing Information, Change
Password and Travel Planners. Make changes and remember to "save". For more information about submitting profile information, click here. |
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How do I book a reservation? |
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You may use "Flight Search Express" on the login page to enter your flight
information at the same time you login. Or, once you login, simply click on air, car or hotel on the appropriate icon. The steps you take to book are fairly simple and easy to follow. In case you
have any unanswered questions we have included a copy of the ResX Flash Demo
on this website. The Demo requires a Flash viewer, which you can download for free on the first screen. To play the demo, click here. |
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How do I change or add to a reservation? Can I cancel a reservation after making it? |
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You can change a car or hotel reservation yourself in ResX
right up until departure time. (Please note some hotels have more restrictive cancellation policies than others. Check the "Rules" as given in the itinerary.)
Airline tickets are slightly
different. If the reservation hasn't been ticketed, you can cancel it by pulling up the itinerary and clicking on the "Modify Trip" icon. However if you have chosen the "Submit for
Purchase" icon you must contact your Teplis Agent to cancel or modify it. A ticket can be voided until the end of the next business day after the ticket is issued. A ticket may
be voided on Monday for tickets issued the previous Friday, Saturday or Sunday. After this time period has passed you will need to pay a change fee to the airline to change a ticket. As stated
above, you cannot do this online, you will need to call a Teplis agent and they can change it for you. If you must change a reservation after-hours please contact our Emergency Hotline at
800-876-4842.The bottom line is: you can easily add, change or delete car & hotel sections of your reservation, but once you've purchased an airfare on the system you will
have to speak with an agent to change it.
To pull up an existing reservation, click on "Trips and Templates" in the right hand corner of the page. Then click on the "trip name". You will then be given choices to modify your trip.
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If I change my choice of flight times after I've booked it, will there be a charge? |
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If you have not chosen the "Purchase Now" option and the reservation has not
been ticketed, you can access the itinerary and either cancel or change it. If you have submitted for Purchase, we can void
any ticket until the end of the next business day after the ticket is issued. A ticket may be voided on Monday for tickets issued the previous Friday, Saturday or Sunday. We can then issue you a new ticket, saving you the airline change fee. If
it is too late to void it, you can still change the ticket (or get a refund if it was a refundable fare) but you will most likely have a $100 change fee. |
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Can I book a car-only or hotel-only reservation? |
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Yes, simply click on car or hotel icon after you login. If you need to book both,
you will have the option to add the other once the first reservation is completed. |
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If I go to the same destination often, is there an easy way to rebook the reservation? |
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Yes. Once you have confirmed your trip once, click on the "Save as a Trip Template"
icon. For a detailed explanation about how Trip Templates work, click here
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What do I do if I want a paper ticket? |
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When you click on the "Purchase Now" icon a confirmation page will allow you to review
your details. At the bottom of this page there is a box for "Special Instructions". You may advise the Teplis Agent about upgrades, remind them of special seating requests, ask for a paper
ticket, or request next-day air delivery of your tickets. Keep in mind, there may be an additional charge for paper tickets or special delivery. |
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How can I get a copy of my itinerary? |
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Click on "View Printable Itinerary" and print. |
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How do I use an old ticket that was non-refundable? |
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Let your agent know when you have unused tickets. Either click "Contact Travel
Agent", which you can find at the top of every page, or add a message in the "Special Instructions" box when you submit a reservation for ticketing. In all cases, your agent must
have the unused ticket before issuing a new ticket to determine if you can use it again, to process the new ticket, and to see what rules and/or penalties apply to both the unused ticket and the new ticket.
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How do I use Frequent Flyer or other discount coupons to pay for the trip?
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Let your agent know when you have coupons you want to use for reservations by adding a
remark in the "Special Instructions" box when you submit a reservation for ticketing. Make sure you are aware of the coupon's restrictions. Many coupons require you to notify the airline that you
are using a coupon at the time of flight confirmation, and currently the system cannot issue upgrade coupons. In all cases, your agent needs to see the coupon before processing your tickets to
ensure proper use. |
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What is the difference between an assisted and an unassisted online booking? |
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An unassisted online booking is when you make a reservation on ResX
without any assistance from a Teplis agent. An assisted online booking is when you make an online booking then have to call to get assistance, such as changing a flight time after ticketing, or to ask for help in selecting a hotel. Service plans vary, so this may or may not make a difference in how your company is billed for our service.
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Can the 24 hour emergency helpline assist me with ResX bookings? |
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Yes. Our after hours Travel Helpline agents can provide customer service for all reservations made on ResX. |
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Should I use ResX to book international travel? |
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We don't advise using ResX
for international itineraries. Which is not to say that international fares on ResX are necessarily higher. We suggest it might pay to let your Teplis agent take a look at the options. Our international agents have an average of ten years experience and they often know how to steer you around expensive situations by using alternative routes, or by adjusting the fare's currency.
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Can I allow someone else to make reservations for me? |
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If you have someone else make reservations for you, add that person's Member ID (first
initial last name) to your profile. Click on "Profile" then "Travel Planners" then "Add New Travel Planner".
Enter the member ID's of the people you want to make reservations for you in the "Member ID" box. Click Save at the bottom of the page. |
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Are there support personnel assigned to assist travelers using ResX?
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Yes. Teplis has ResX specialists who can assist you with any issue relating to our online booking
program. You can reach our ResX support department at 678-420-2530 (8:30am -6:30pm), toll-free outside Atlanta at 866-339-9366 or by e-mail at
resxsupport@teplis.com |
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Top of Page
Teplis Travel Home Page |
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