How profiles work...

Your profile is used to ensure you get just the right seat, meal, car and hotel room you need. It is also used to make sure you get credited for your frequent flyer miles, and other frequent user programs. Most importantly though, your personal information is used to identify your bookings, and you, when you contact us regarding them.

There are two separate databases which contain your information. The ResAssist profile database which is used for ResAssist bookings only, and Teplis' Worldfile database which is used when you call into our Reservation Center or when you call the after hours emergency service.

To change or add information to your Teplis profile, click here.
To change or add information to your ResAssist Profile, follow the following instructions:

  • Go to www.resassist.com enter your Company, Member ID, and Password.
  • Click on "Login"
  • This will take you to the Main Menu. Click on "View or Edit Travel Profile" under the Traveler heading.
  • Go through each link from "Personal Information" through "Travel Settings" to view or add profile information.  Be sure to click on "Save Changes" if you make any changes to your information.

    Among your options:
     
  • Personal Information:  This contains info such as your name, address info, email address, phone numbers, passport info, and emergency contact info. Please complete or update any blank or incorrect information.
  • Credit Card Information:  add or verify credit card(s) to be used.  You may enter more than one card and give each card a name (i.e. Personal, Business, Alternate, etc.).
  • Air Preferences:  This contains info such as frequent flyer numbers, seating preferences, meal preferences, preferred airlines, etc.
  • Car Preferences:  This contains info such as car membership numbers, corporate discount numbers, car type preferences, etc.
  • Hotel Preferences:  This contains info such as hotel membership numbers, corporate discount numbers, smoking preferences, guarantee information, etc.
  • Travel Settings:  This is where you would add any people you would like to be able to make travel arrangements for you.

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