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How do I start booking online? |
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First, your company will need a Trip Manager
account. (If they don't have one, then Teplis Travel can get them set up with Worldspan in about 2 weeks. To request an account, click here.)
Then you will need a Member ID
. (If your company has an account with Teplis Travel and you haven't received your Member ID,
click here to request one.) |
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Do I need to submit a profile? |
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If you submitted a profile to Teplis when service began, probably not. When you sign in for the first time
check your Profile to make sure it is exactly how you want it to be, and contains all your frequent flyer numbers, preferences, etc. |
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How do I change my profile information? |
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If you want to change or add to your profile just click on "Traveler Profiles" on the top menu bar, then
click on "Edit Personal Settings". For more information about submitting profile information, click here. |
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How do I book a reservation? |
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The first time you log on to Trip Manager you will be taken to the "Daily Briefing" page. This is a news and
information page which you can access as often as you like in the future. To begin booking, just click on "Reservations" which will take you to the "Flights" page. (After your first log in, the program will
take you by default to the "Flights" page immediately upon logging in. This way you can begin creating each reservation by first booking the air portion of each trip.)
The reason it's easier to
book the air portion of your trip first is because Trip Manager takes your flight arrival and departure times and automatically enters them into your car and hotel pages, saving you a lot of time.
Also your travel plans might change based on the fare information you find, so always book your airline tickets first.
The steps you take to book are fairly simple and easy to follow. In case you
have any unanswered questions we have prepared a step-by-step guide to making a reservation. To go through the guide, click here. |
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How do I change or add to a reservation? Can I cancel a reservation after making it? |
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You can change a car or hotel reservation yourself in Trip Manager right up until departure time. (Please note
some hotels have more restrictive cancellation policies than others. Check the "Rules" as given in the itinerary.)
Airline tickets are another matter. If the reservation hasn't been ticketed yet you
can cancel it by pulling up the itinerary and clicking on the "Cancel Entire Itinerary" button. However, we usually ticket most reservations just a few hours after they're made, so the chances that you'll be
able to cancel it are not very good. We can void any ticket up until the end of the following business day, but to do that you will have to call your Teplis agent. If it has been longer than that, you
can probably still change the ticket (or get a refund if it was a refundable fare) but once again you will have to call your Teplis agent.The bottom line is: you can easily add, change or delete car
& hotel sections of your reservation, but once you've purchased an airfare on the system you will have to speak with an agent to change it. |
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If I change my choice of flight times after I've booked it, will there be a charge? |
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If the reservation hasn't been ticketed, you can access the itinerary and either cancel or change it. Most
likely, however, it will have been ticketed. (The reason we're so quick to ticket a reservation is to make sure you get the fare you selected. The airlines change their fares frequently, sometimes several
times a day.) We can void any ticket no later than the end of the following business day, and then issue you a new ticket, saving you the airline change fee. If it is too late to void it, you can probably
still change the ticket (or get a refund if it was a refundable fare) but you will most likely have a $75 or $100 change fee. |
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Can I book a car-only or hotel-only reservation? |
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Absolutely. The "Flights" page comes up as a default because most reservations begin with an airline ticket.
Just go to the left hand menu and click "Rent A Car" or "Reserve A Room". |
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If I go to the same destination often, is there an easy way to rebook the reservation?
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Yes. Just save the itinerary as a Trip Template
. For a detailed explanation about how templates work, click here. |
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What do I do if I want a paper ticket? |
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Right after you select your flight you will see the "Flight Booking Options" screen. There is a box on this
page for "Special Handling Instructions" which is where you can tell your agent about upgrades, remind them of special seating requests, ask for a paper ticket, or request next-day air delivery of your
tickets. Keep in mind, there may be an additional charge for paper tickets or special delivery. |
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What is the difference between an assisted and an unassisted online booking?
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An unassisted online booking is when you make a reservation on Trip Manager
without any assistance from a Teplis agent. An assisted online booking is when you make an online booking then have to call to get assistance, such as changing a flight time after ticketing, or to ask for help in selecting a hotel. Service plans vary, so this may or may not make a difference in how your company is billed for our service.
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Can the 24 hour emergency helpline assist me with Trip Manager bookings? |
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Yes. Our after hours Travel Helpline agents can provide customer service for all reservations made on
Trip Manager. |
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Are there times when I shouldn't use Trip Manager? |
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We don't advise using Trip Manager
for complicated, international itineraries. It's a great tool for repeat itineraries to familiar destinations. If you've never been to a particular city, or if you find a price that seems overly expensive, it might pay to let your Teplis agent take a look at the options. Our agents have an average of ten years experience and they often know how to steer you around expensive situations by using alternative routes, or by adjusting your arrival and departure times.
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Can I use Trip Manager to book personal travel? |
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You could. Just make sure your company travel policy allows it, since they will be charged a transaction fee
for your trip. Most of our clients require employees to book personal travel through Teplis leisure agents only. Our Leisure Department is staffed by vacation specialists who can help you find just the right
cruise, weekend getaway or family vacation. For more information about our leisure travel offerings click here. |
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Teplis Travel Home Page |
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