Corporate Travel Managers get tested on a regular basis with “unexpected events” which happen to one of their travelers and they have to come to their rescue. It’s part of the job. The care and safety of your travelers is no joke and it pays to be ready when one of these crisis events takes…
Even the most experienced road warrior could use a few extra ideas to improve the quality of their business trips. Solving problems before they happen is the essence of being the prepared traveler, and these ten ingenious “fixes” will literally be “trip savers” on those occasions when you really need them. Pack your clothing…then put…
Let’s be honest. Managing a large corporation’s travel program can be taxing and a corporate travel manager can use all the help they can get. More specifically, business travelers can use all the help they can get, especially on the ground while they’re out on the road. That’s why putting together a Squad of Corporate…
In the world of business, effective corporate travel management is often a necessity rather than a choice. Employees traveling for networking events, training sessions, or client meetings is an integral part of any business’s operations. Among the various components of this corporate traveling ecosystem, one aspect that holds critical importance, especially from the perspective of…
It’s understandable if a first time travel manager (or another employee tasked with the responsibility) was a bit daunted by the challenges of their job. Coming from a diverse range of backgrounds (onsite agent, online booking administrator, payroll, financial analyst) employees who take on this function may have some areas where additional research will be…
Last week, the Department of Transportation announced it had established an online guide to the specific remedies offered by airlines to passengers who had experienced a cancellation or delay that was due to circumstances within the airline’s control. (To view the dashboard, click here.) Very soon after publishing the dashboard, which we think is a…
It seems there have never been more airline cancellations than now. Travel has finally opened up and now we have new obstacles. Our industry is riddled with staff shortages in experienced employees, and travel suppliers are desperately trying to recover months of lost revenue. Business Travelers are returning to a very different corporate travel experience.…
Years ago we knew a Sales Manager named Eddie Kislan who was whip smart and spent as much time on airplanes as he did at the dinner table. Eddie never left town without his Travelers Notebook, a small (pocket sized) address book he put in his briefcase which had vital numbers and account numbers should…
During the lockdown non-refundable hotel rates pretty much disappeared. Along with airline and car rental suppliers, hotels were hungry for business, so they dropped cancellation and change fees and just about every product across the board was refundable, and in the case of Southwest Airlines, even non-expiring ticket credits became standard. Well, we’re not in…
A cursory examination of the Hotel and Airline industries reveals a huge disparity between how the two sectors have fared after a return to travel. Both experienced a crippling lockdown, a sharp reduction in staff and costly requirements for increased sanitation protocols. They both also experienced the same vigorous resurgence of business as pent-up demand…