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Airlines Offer Waivers to Customers Affected by Travel Ban

U.S. and international carriers have issued travel waivers for fliers who are impacted by the travel ban implemented by President Trump on Friday for nationals of seven countries. The ban impacts travelers to the U.S. from the Muslim-majority countries of Iran, Iraq, Libya, Somalia, Syria, Sudan and Yemen for 90 days. American Airlines issued a travel alert noting that it is working with authorities to comply with the executive order “while treating all of our customers with respect and taking care of any affected customers by assisting them with rebooking options and full refunds.” Delta, too, said that it would issue refunds and that it would make “every effort to contact impacted customers.” United was less committal in an online notice, saying only that those whose travel plans will be affected by the order should contact the airline’s customer service. The carrier didn’t respond Monday morning to a Travel Weekly email about the terms of any waivers it is providing.
Gulf carriers Emirates, Etihad and Qatar also issued travel waivers for those impacted by the ban. “A number of our passengers have been affected and we are continuing to assist them to identify issues before they fly to the U.S.A.,” Etihad said in a statement. The airline added that it is offering refunds and rebooking passengers “where permitted.” Emirates is offering rebookings and refunds to passengers holding passports from the seven affected nations. The ban applies to flight crew as well as travelers, and Emirates said that it has made adjustments to crew schedules in order to comply with the order. Other international airlines are impacted by the ban. British Airways, for example, said Monday that it is offering affected customers a refund for their planned travels to the U.S. Lufthansa is doing the same. (Travel Weekly)

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