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Consolidator Discounts: Are They Worth the Risk?

The deals seem too good to be true: round-trip first or business class airfare for far less than you’d expect to pay. They’re hard to ignore: hundreds, sometimes thousands, of dollars off for a cushy, lie-flat seat in the pointy-end of the airplane. But these tickets are not being sold by airlines. Instead, they are sold by third parties that …

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Gamification Comes of Age

For the last decade experts in the Travel industry have been telling us that gamification was the key to boosting policy and program compliance among travelers, yet no one could seem to come up with the “game” which had the secret sauce that could change employee behavior. Like many business concepts, gamification is much older than the word that describes …

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Continuous Sourcing: Shaking Up Procurement

The way in which corporations select their travel partners is changing. Sourcing air, hotel and car rental travel, traditionally undertaken through an annual RFP, can take three months and cost thousands in lost productivity. No wonder travel managers are looking at alternatives. Contemporary sourcing is quicker, using real-time and predictive data for decision-making in partnerships between buyers and sellers, based …

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Ancillaries: Keeping Track of Extras

Once upon a time, when you booked an airline ticket, that was it. Your seat, your bag, your in-flight meal and entertainment – everything was included, whether you took advantage of the option or not. Not anymore. Ancillary services – primarily, though by no means exclusively, charging for bags and seats – is big business for airlines these days. In …

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Consolidating Meeting and Business Travel

At many companies, different departments oversee the planning of small offsite meetings and the procurement and booking processes for corporate business travel. In addition, small events are often charged on corporate credit cards, and the expensing is categorized under general travel and entertainment, rather than business development. That discrepancy causes inefficiencies, including a lack of transparency around the true return of …

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Travel Policy Rogues

Mavericks have been around since travel programs were invented; where there are rules, there are those who will break, ignore or circumvent them. One company describes its mavericks as the good, the bad and the ugly, referring to compliant, deliberately non-compliant and completely ignoring the rules. And there are plenty of ways for travelers to color outside the lines. As …

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Corporate Travel in 2019

Nick Evered, SVP and General Manager, APAC, at SAP Concur recently shared his thoughts about the trends we’ll see in the travel industry during the coming year. The way professionals travel for business is constantly changing, and 2019 will be no exception. With growing economic interdependence, the rise of the sharing economy and advancements in technology, the typical business travel …

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The Rental Car of the Future

The traditional car rental business is changing at warp speed these days, peddling as fast as it can to compete with new peer-to-peer offerings. One strategy that permeates the response of majors such as Enterprise Holdings, Hertz, Sixt and others is to offer a product line that runs the gamut. Consider the assessment of Alexander Sixt, member of the Sixt …

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Is Amtrak Becoming Like the Airlines?

For millions of travelers who live along the Interstate 95 corridor – Amtrak is the quickest, easiest, least stressful, most productive and often cheapest mode to get from Connecticut to downtown Washington. The same is true in many other communities nationwide. But is “airline creep” working its way into Amtrak’s policies, pricing, fees and service? It’s a reasonable question, since …

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Airports Move to Protect Parking Revenue

Loyalty programs, half-off sales and even free coffee. These are some of the measures airport executives are considering to encourage travelers to park in their lots and garages, as ride-hailing apps like Uber and Lyft have surged in popularity. Parking is an important source of revenue for airports, sometimes second only to the fees airports collect from airlines, such as …