Delta Air Lines claimed a record-setting seventh year atop BTN’s annual airline survey of corporate travel managers and agents, once again steamrolling its competition and earning the top score in every category by a healthy margin. Across the 20 years that BTN has conducted its survey, Delta now stands alone as the winningest carrier. Both American Airlines and pre-United-merger Continental Airlines had six wins over the years.
Scores in last year’s survey rose nearly across the board, but they were a bit more mixed this year. Overall rankings of the four largest U.S. carriers remained the same as in 2016.
Delta improved its score in every category, boosting the premium over its nearest competitor for total score to 0.85 points, on a five-point scale, compared with its 0.77 lead in the 2016 survey. American Airlines held onto its second-place spot, improving its score both overall and in about half the categories, but third-place United Airlines tightened the gap between the two to a hundredth of a point, improving in seven of the 10 categories. Southwest Airlines, meanwhile, lost a bit of ground compared with last year, improving in only one category.
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