Travelers moving through T Concourse at Atlanta’s Hartsfield–Jackson International Airport may have noticed some new hardware at T1, T2 and T3 gates.
- Mobile agent pods that are modern podiums with a smaller footprint than traditional gate counters, opening up space for more efficient boarding and additional customer seating.
- Handheld Nomad devices that allow gate agents to make seat changes, check bag status and more, while also freeing agents to more easily engage with customers rather than standing behind a traditional gate counter.
- Boarding pillars that create four parallel lanes, not only enhancing organization at the gate but also providing customers with a clear path to boarding, improving traffic flow.
- E-Gates that enable passengers to seamlessly and efficiently self-board by scanning their smart phone or boarding pass.
These gate and boarding enhancements are the latest examples of Delta’s investments in innovation. Over the past year, Delta has led the industry on a number of customer solutions like RFID baggage handling, real-time bag tracking via the Fly Delta mobile app, more efficient and high-tech automated screening lanes and a groundbreaking app that helps Delta pilots avoid turbulence for a more comfortable flight.
Core to the innovation strategy, employee and customer feedback from the ATL test will be incorporated into this new gate experience to further improve the boarding process in Atlanta and across the network.