Pile of Luggage | Teplis Travel

DOT Orders Airlines to Pay Passengers for Damaged Baggage

The Department of Transportation has found that many airlines’ damaged baggage policies are not in compliance with the law. The DOT is now ordering airlines to compensate passengers for damaged luggage, whether they want to or not. Despite what airlines might state in their own policies, carriers absolutely are responsible for damage to handles, zippers, wheels and other exterior parts of luggage left in their care, according to the DOT. This cold, hard truth flies in the face of baggage policies from various airlines expressly stating that they won’t be reimbursing passengers for that sort of damage to their bags. Further, the DOT inspection found that multiple airlines were outright refusing to even accept damage claims from passengers, which is also against the law. To read the rest of the story at USA Today, click here.

Leave a Comment