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The latest business travel insights, technology trends, vacation specials and travel tips!

Airline Vouchers: A Primer

Unless you’re really lucky, sometime during your travels you will find yourself in a situation where an airline owes you something. Maybe it’s because of a delay, lost baggage, a rescheduled flight, whatever. When that day comes, the airline will almost surely try to settle by issuing you airline vouchers for future travel rather than…

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Hotels: The Cost of Loyalty Schemes

Hotel loyalty schemes are a crucial element of the branded chains’ strategies, but they can come at a cost. This time next summer Marriott International CEO Arne Sorenson will be hoping that a crucial element of last autumn’s $13 billion acquisition of rival Starwood Hotels – creating the world’s biggest hotelier in the process –…

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United: Are You Sure You Want These Low Fares?

An airline industry first took place this week. An airline, United, sent out a communique asking travelers if they really wanted to buy their lowest fare. The email began with “Basic Economy fares, which were created for our customers who may be more price-sensitive and come with some important restrictions, may not be for everyone…”.…

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Insider Tips: Coping With Airline Delays

Chronic overbooking and other controversies may have rocked the airline industry this year, but that doesn’t mean that flight attendants or desk agents deserve to bear the brunt of your travel frustrations. As we all know, flights get delayed, delayed again, stuck on the runway or straight-up canceled. There are only so many things you…

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Delta Now Selling Single Leg Upgrades

Airlines haven’t been offering great news about upgrades recently—at least not free ones. Having lowered upfront fares, carriers are now selling more seats for actual money, thus offering fewer upgrades for points. That makes airlines more money, but doesn’t make travelers with status happy. The silver lining here, of course, has been surprisingly low-cost business…

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Waiting at Immigration?

We are in the midst of an international travel boom this summer. And that means one thing is certain: much longer lines at airport customs and immigration on both ends of your trip. Are you prepared? Have you built the possibility of immigration delays into your schedule? By now, every frequent international traveler should have Global…

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Bridging the Communication Gap Between Travelers and Employers

The numbers are in, and they don’t look great. The Global Business Travel Association recently released a new study that indicates a gap in communication when it comes to travel policies. Travelers want to do the right thing, but they often don’t know or completely understand what the rules are. When travelers and employers aren’t…

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Airbnb Listings Will Appear in Concur Searches

Airbnb listings soon will appear alongside traditional hotel properties in accommodation search results on the Concur desktop platform, but only for travelers from companies that have chosen to work with Airbnb. A hotel search in Chicago, for instance, will bring up not only branded properties from hoteliers like Hilton and Marriott International but also Airbnb…

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Are Last Room Availability Rates Overvalued?

Last Room Availability rates (LRA) can often be “over-valued” and could be costing some companies up to $1 million each year in their hotel program. Research from Hotel Solutions (a CWT consulting arm) has shown a 5 per cent gap between the perceived and actual value of LRA – for a company that spends $20m…

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