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The latest business travel insights, technology trends, vacation specials and travel tips!

Hotel Industry Hits Plateau In Consumer Satisfaction

The free amenities that were once considered special perks that add value to the customer experience have become the new norm, according to The J.D. Power 2016 North America Hotel Guest Satisfaction Index Study, released this week. The study found that while overall satisfaction with hotels increased by 2 points in 2015, to 806 points…

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Is the Golden Era of Frequent-Flyer Benefits Over?

Thirty-five years after American Airlines launched the world’s first major frequent-flyer rewards scheme – AAd­vantage – it is poised to become the last of the ‘big three’ US legacy carriers to complete a fundamental revamp of its particular loyalty program. Unlike the initial scheme offered back in 1981, allocating reward points to flyers based on the…

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Worst Airports for Customs/Immigration Lines

If you’re traveling abroad this summer, the time you’ll spend waiting in line to get through Customs & Border Protection (CBP) on your return could be torturous – or it could be pleasantly brief. It all depends on the airport you come back through. A new study from MileCards.com warns that the longest CBP lines will…

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Global Entry vs TSA PreCheck: Which Is Better?

With TSA wait times on the rise and no easy solution in sight, TSA PreCheck—the paid program that gives passengers a fast track through security—looks like an increasingly wise investment. But don’t get your wallet out just yet. Is throwing money at the problem institution really the answer? Or is there a better alternative for speeding…

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Common Taxi Scams, and How to Avoid Them

Taxi drivers are a diverse lot. From the white-gloved drivers of Japan to the proud professionals of the United Kingdom and Ireland that must pass rigorous local geography tests before taking to the wheel, most are out to make an honest living. In other places, regulations are patchwork (or nonexistent) and drivers and operators may…

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Identifying the Data That Matters

Business Travel News’ JoAnn DeLuna has put together a concise guide to managing travel data for small and mid-size enterprises which have fewer resources to devote to the piles of data available to them. “Small firms face the same [data challenges as larger companies] and sometimes it’s even worse because of the different resources and…

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9 Cool Airports With Some Surprising Ways to Kill Time

Traveling is fun, but hanging out in the airport? Not so much. The delays, layovers, long lines, miles between gates…it just plan stinks. Luckily, our friends at Marriott Traveler have compiled a list of airports that qualify as aviation palaces of amusement! If you’re headed to one of these special airports, you can thank your…

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Eight Reasons for Collecting Delta SkyMiles

For years, Delta’s loyalty program has been heavily criticized by the frequent-flier community, in particular for the value of its points. But as Delta and its airline partners have improved their in-flight product, and other frequent-flier programs continue to devalue their points, it can be argued that the relative value of SkyMiles is increasing. The…

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Uber & Lyft Pass Car Rentals in Market Share

Ridesharing services accounted for 46 percent of ground transportation transactions processed by expense management supplier Certify during the first quarter. The services—Uber, primarily—continually have gained ground on taxis in Certify’s quarterly reports over the past two years, gaining 4 percentage points of transaction share since the fourth quarter of 2015. Taxis lost 6 percentage points during…

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China Passes US as World’s Largest Business Travel Market

While it is pretty much a photo finish, China edged past the United States in total business travel spending at the end of 2015 by a billion U.S. dollars making it the largest business travel market in the world. The two countries finished the year with $291.2 billion in spend compared to $290.2 billion, respectively,…

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