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The latest business travel insights, technology trends, vacation specials and travel tips!

Hotel Industry Hits Plateau In Consumer Satisfaction

The free amenities that were once considered special perks that add value to the customer experience have become the new norm, according to The J.D. Power 2016 North America Hotel Guest Satisfaction Index Study, released this week. The study found that while overall satisfaction with hotels increased by 2 points in 2015, to 806 points…

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Is the Golden Era of Frequent-Flyer Benefits Over?

Thirty-five years after American Airlines launched the world’s first major frequent-flyer rewards scheme – AAd­vantage – it is poised to become the last of the ‘big three’ US legacy carriers to complete a fundamental revamp of its particular loyalty program. Unlike the initial scheme offered back in 1981, allocating reward points to flyers based on the…

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Worst Airports for Customs/Immigration Lines

If you’re traveling abroad this summer, the time you’ll spend waiting in line to get through Customs & Border Protection (CBP) on your return could be torturous – or it could be pleasantly brief. It all depends on the airport you come back through. A new study from MileCards.com warns that the longest CBP lines will…

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Hertz to Provide Cars for Uber Drivers

Car rental firm Hertz has completed separate deals with taxi technology operators Uber and Lyft to provide cars for their drivers. Hertz’s contract with Uber will initially start in Los Angeles before expanding across the US as part of a national deal. It will allow Uber drivers to hire Hertz cars under specified rental agreements from…

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The Atlanta Marriott Marquis Transformed

Atlanta Marriott Marquis recently revealed its extensive transformation, featuring redesigned guest rooms and suites that represent the new innovative guest experience that Marriott Hotels is rolling out across North America. The hotel offers more suites than any other hotel in the Atlanta market, providing ample multi-functional space for meetings, interviews, receptions or VIP accommodations with stunning…

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Global Entry vs TSA PreCheck: Which Is Better?

With TSA wait times on the rise and no easy solution in sight, TSA PreCheck—the paid program that gives passengers a fast track through security—looks like an increasingly wise investment. But don’t get your wallet out just yet. Is throwing money at the problem institution really the answer? Or is there a better alternative for speeding…

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Common Taxi Scams, and How to Avoid Them

Taxi drivers are a diverse lot. From the white-gloved drivers of Japan to the proud professionals of the United Kingdom and Ireland that must pass rigorous local geography tests before taking to the wheel, most are out to make an honest living. In other places, regulations are patchwork (or nonexistent) and drivers and operators may…

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The Ultimate Traveler Wearable: Pilot Translating Earpiece

From the Hitchhiker’s Guide to the Galaxy’s Babel fish to Star Trek’s universal translator, science fiction has found ways to break down the intergalactic language barriers, but it’s something those of us in the real world are still struggling with. New York startup Waverly Labs is now claiming it’s ready to make fiction a reality…

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Identifying the Data That Matters

Business Travel News’ JoAnn DeLuna has put together a concise guide to managing travel data for small and mid-size enterprises which have fewer resources to devote to the piles of data available to them. “Small firms face the same [data challenges as larger companies] and sometimes it’s even worse because of the different resources and…

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Announcing Modobag!

A revolutionary new concept in luggage, Modobag is the world’s first motorized, smart and connected carry-on that gets savvy travelers to their destination up to three times faster than walking. With a ballistic nylon shell with 2000 cubic inches of internal stowage space (85 percent of the space found in a standard carry-on) Modobag features…

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