For the last decade experts in the Travel industry have been telling us that gamification was the key to boosting policy and program compliance among travelers, yet no one could seem to come up with the “game” which had the secret sauce that could change employee behavior. Like many business concepts, gamification is much older…
When Robert Herbst’s nonstop flight from New York to Raleigh, North Carolina, turned into a one-stop, he got worried. When American Airlines assured him he could make a connection at Washington’s Reagan National Airport in just 30 minutes, he got very worried. Herbst, a wellness expert from Westchester, New York, is one of a growing…
Delta has begun testing whether reducing seat recline will increase customer comfort. The carrier started the trial last weekend on some of its Airbus A320s and will expand the trial to all 62 A320s over the next two months, spokeswoman Savannah Huddleston wrote in an email. “Delta has no plans to add seats or reduce…
Uber unveiled a new product Tuesday called “Uber Vouchers” that’s designed to help businesses sponsor free or discounted ride-hail trips for their customers. It’s the company’s latest service aimed at growing the B2B (business-to-business) market, and the announcement comes right before Uber is expected to officially announce its public offering. Companies that already offer customers…
United fliers who redeem frequent flier miles for flights have always been able to nail down precisely how many miles they need to cash in for a dream vacation. Starting Nov. 15, and right in time for the holiday travel rush, that predictability all goes away when the airline’s MileagePlus program switches from fixed award…
The “World’s Busiest Airport” title for 2018 will have a familiar ring to it. Hartsfield-Jackson Atlanta International Airport is forecast to take that title yet again for 2018, marking the 21st consecutive year that the airport has hosted more passengers than any other airport on the planet. That’s according to the preliminary full-year passenger numbers…
With President Trump issuing an emergency order yesterday grounding the Boeing 737 Max fleet in the United States, Southwest, American and United scrambled to replace Boeing 737 Max 8s and 9s on their routes and rebook passengers as quickly as possible. A Southwest flight from Oakland to Newark landed at 7:10 p.m. EDT, Wednesday, the…
A new World of Hyatt and American Airlines AAdvantage loyalty partnership lets you earn more rewards points & miles when you travel. You can earn World of Hyatt points on American Airlines purchases and you can earn American Airlines AAdvantage miles on Hyatt purchases. When you have an elite membership status with either loyalty program,…
The way in which corporations select their travel partners is changing. Sourcing air, hotel and car rental travel, traditionally undertaken through an annual RFP, can take three months and cost thousands in lost productivity. No wonder travel managers are looking at alternatives. Contemporary sourcing is quicker, using real-time and predictive data for decision-making in partnerships…
The IRS has reiterated its warning that taxpayers may not be able to renew their passports or get a new one if they owe $52,000 or more in federal taxes. In January of last year, the IRS began implementing new procedures for individuals with “seriously delinquent tax debts.” The change in the law came…