Five Travel Emergencies…And How to Cope With Them

Corporate Travel Managers get tested on a regular basis with “unexpected events” which happen to one of their travelers and they have to come to their rescue. It’s part of the job. The care and safety of your travelers is no joke and it pays to be ready when one of these crisis events takes…

A New Travel Manager’s To Do List

It’s understandable if a first time travel manager (or another employee tasked with the responsibility) was a bit daunted by the challenges of their job. Coming from a diverse range of backgrounds (onsite agent, online booking administrator, payroll, financial analyst) employees who take on this function may have some areas where additional research will be…

Creating a Traveler’s Notebook

Years ago we knew a Sales Manager named Eddie Kislan who was whip smart and spent as much time on airplanes as he did at the dinner table.  Eddie never left town without his Travelers Notebook, a small (pocket sized) address book he put in his briefcase which had vital numbers and account numbers should…

Are Non-Refundable Hotel Rates Coming Back?

During the lockdown non-refundable hotel rates pretty much disappeared. Along with airline and car rental suppliers, hotels were hungry for business, so they dropped cancellation and change fees and just about every product across the board was refundable, and in the case of Southwest Airlines, even non-expiring ticket credits became standard. Well, we’re not in…