STAYING SAFE THROUGH INNOVATION A survey of supplier enhancements… As pandemic inspired innovations make their way across the hospitality sector, travelers will benefit from the inclusion of new technology, with quicker check-ins, easier bag transfers and other services at their fingertips. Following are some of the corporations (and brands) which are adding new contact-less programs…
Not content with verifying that travelers were safely being accomodated by our airline partners, Monica Teplis took action to see for herself how well the airlines were doing. Taking along a few management team members plus some client representatives, our Chairman set up a tour with Delta Air Lines to see firsthand the safety protocols…
Service to Singapore Passed to Partner Korean Air All Tokyo Flights Going To Haneda A few months ago, Delta Air Lines received tentative approval to dramatically expand its flight schedule at Tokyo’s Haneda International Airport next year. As expected, the airline is taking this opportunity to consolidate all of its Tokyo flights at Haneda, the…
Customers can expect to be impressed on board Delta’s international routes* starting this November when the airline debuts its industry-leading Main Cabin experience. Free “Welcome Aboard” cocktails featuring Bellinis to start, hot towel service and mix-and-match options for premium appetizers and larger entrees are just a few of the ways Delta is differentiating its international…
Delta SkyMiles Medallion Members can now take advantage of “Reclaim My Status” after a change, event or important life moment has temporarily affected their travel patterns. Built from the ground up based on Member feedback, this is the latest thoughtful addition to Delta’s Medallion program. “Getting back into travel after a big change can be…
Delta has begun testing whether reducing seat recline will increase customer comfort. The carrier started the trial last weekend on some of its Airbus A320s and will expand the trial to all 62 A320s over the next two months, spokeswoman Savannah Huddleston wrote in an email. “Delta has no plans to add seats or reduce…
Delta SkyMiles members who want to move up to a better seat category after they’ve booked their flight can now pay for that upgrade with miles instead of just cash- and do it online. The new post-purchase mileage upgrade option is available only for flights operated by Delta. It can be used for individual segments…
Delta Air Lines is reaping the benefits from major investments in the business travel experience, according to new data crunched by Bloomberg. The improvements are centered around lavish new perks in premium cabins such as improved catering and bedding as well as global cabin upgrades including business class suites. It also doesn’t hurt that Delta’s…
Premium cabins are undergoing a transformation as new types of long-haul aircraft enter service There has been much talk (at least in aviation circles) about the questionable future of one of the industry’s most heralded – and still relatively young – aircraft, the Airbus A380, colloquially known as the superjumbo. After several years of dwindling…
Airlines haven’t been offering great news about upgrades recently—at least not free ones. Having lowered upfront fares, carriers are now selling more seats for actual money, thus offering fewer upgrades for points. That makes airlines more money, but doesn’t make travelers with status happy. The silver lining here, of course, has been surprisingly low-cost business…