United Airlines | Teplis Travel

United Rolls Dice With New Performance Commitments

United Airlines has expanded its Global Performance Commitment to guarantee corporate customers that its 2017 mishandled baggage report will be better than either American Airlines’ or Delta’s. Additionally, United is promising an annual carbon footprint that is lower than both American’s and Delta’s. United’s commitment already covers on-time performance and cancellations. The carrier introduced its performance commitment, in which it guarantees compensation to qualifying corporate clients should it fail to meet the promised operational standards, in late 2015, following a similar introduction by Delta earlier that year.¬†Should it perform worse than the other airlines¬†in both metrics, eligible corporate clients will receive United Services Funds, which they can use the following year for certain waivers and some amenities, including upgrades to Economy Plus. The funds do not cover flight purchases and premium-cabin upgrades. While we could debate the actual value of the guarantee, especially for clients who have travel patterns that favor having a corporate contract with one of United’s competitors, you have to admire the airline’s chutzpah, especially considering the unfortunate glitch last July which, if repeated, could trigger a whole lot of these “payments”. To read more about the guarantee at Business Travel News, click here.

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