Letter from Monica Teplis, Chairman of Teplis Travel:
I am pleased to introduce our new and improved digital newsletter, TEPLIS TALK. This enhanced communication will provide important industry news, traveler tips, reviews on the latest travel technologies, and much more!
I also wanted to take a moment to share a few exciting updates. Teplis recently made strategic investments to strengthen our business development organization, as well as enhance our processes and technologies to drive efficiency for our customers. We added three new members to our team: Joni Doiron, Vice President of Business Development; Sarah Buzzinotti, Vice President of Marketing; and Tony Cocchiarella, Manager of Business Development. We are all excited to welcome them to the Teplis Team! Additionally, we’ve increased the number of Travel Counselors to ensure service levels and call volumes are maintained at excellent levels. On the technology front, we have an aggressive road map over the next 18 months that includes enhanced reporting capabilities, duty of care/on-demand communications, and mid-office program enhancements. We will continue to communicate updates as these new products are implemented.
Additionally, we recently integrated and launched FlightStats technology to deliver proactive notifications. Travelers and travel arrangers benefit by receiving instant updates regarding trip disruptions, such as: delays, cancellations, re-routing, or gate changes. We’re excited to bring this enhanced level of support to our customers.
Finally, I wanted to share our new Mission and Value Statements. (See sidebar.) These are meaningful to us and we are certain that they translate into the service and dedication you receive.
“We strive to be the most competent, reliable and responsive travel & expense partner with an unrelenting desire to provide extraordinary service.”
OUR VALUES – THE TEPLIS 10
- We treat our client’s money like it’s our own.
We are cost conscience. We constantly hunt for ways to reduce our client’s expenses, and we make smart and disciplined investments that impact our clients financially.
- Be a Service Legend.
We strive to go above and beyond in everything that we do. We want to leave a legacy through outstanding contributions.
- Be Great, not Good.
Good confers competency. Great differentiates from the rest.
- Your Perception is our Reality.
If the customer thinks we failed, then we failed.
- We Never Stop Improving and Evolving.
The world doesn’t stand still, neither should we.
- You Win. We Win.
If our clients are successful, then our company succeeds. When problems arise we solve for root cause; we don’t make the same mistake twice.
- Be Passionate and Determined.
Passion and determination are contagious…they move mountains.
- You Get what you Measure.
We set aggressive goals and constantly measure our performance.
- Speak with a Smile.
We’re enthusiastic about our work and it shows.
- Work should be Fun!
We do what we love and love what we do!